Frequently Asked Questions (FAQs) This section lists the top most frequently asked support questions from clients. These FAQs are divided into sections to help you locate the question most pertinent to your problem.
It is very important, particularly if you need to ring up for support, that you are very specific and accurate when reporting an error as this can greatly help the support consultant in troubleshooting your problem. Have the exact error message(s) if any are displayed.
Avoid simplistic reports like :-
Outlook won't send mail
or
The computer won't start (when in fact it does but hangs at the Windows Boot Logo)
If you provide as much detail about a problem and carefully listen to and follow any troubleshooting / information gathering steps given to you by the support consultant, it would make the troubleshooting process a lot smoother.
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Support FAQs 
